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This course explores what sales objections are, how to overcome them, and how to avoid rejection.
In this course, youll learn how to master the art of sales negotiation. First, youll identify the goals, prerequisites, and stages for entering a negotiation. Youll then walk through five essential sales negotiation techniques. Finally, youll explore how to counter common buyer negotiation tactics and close the deal.
In this lesson, you will learn questions and listening techniques that will help you understand potential buyers needs. Youll also explore seven psychological motivations that drive buyer behavior.
In this course, youll learn what motivates people to make purchases, how to read body language to interpret whats unsaid, and how to sell to different personality types. Youll also discover how to master your own mind with tips to deal with common side effects of sales workstress and rejection.
In this course, youll learn what sales objections are and how to address them effectively by exploring popular objections, winning techniques, and common mistakes.
Youll start this course with an overview of what sales is and how ethics impact the business-customer relationship. Youll then review communication in sales, typical sales processes, and helpful tools that boost productivity. By the end of the course, youll have a solid understanding of the basics of sales.
This course introduces valuable strategies to increase your relationship-building skills. First, youll learn about the importance of understanding your buyers. Then, youll learn how to use that foundation to earn trust and build rapport, while developing your own emotional intelligence. By the end, youll have a clear understanding of how to best connect with potential buyers.
In this course, youll learn to connect potential clients to a solution that works for themwhile generating more sales and happy customers.
In this course, youll learn best practices for slide content and design to develop pitch decks that enhance your sales presentationsnot aggravate your audience. Click on the first lesson belowor the "Start Course" button abovewhen youre ready to begin.
In this course, youll follow along with one sales team member, Grace Kim, whos facing this same problem. Through her story, youll learn how to tailor your presentation to your audience and win their business.
In this course, youll learn the basics of sales enablement and why its critical for success. Youll also get some best practices for putting it into action. Afterwards, youll be prepared to equip your team for the best possible outcome.
In addition to day-to-day activities like recruiting skilled talent, coaching reps, analyzing performance, and assigning goals, you need to adopt the right management strategies.
This course can help. Youll get practical definitions and advice on crafting a brand story, showing your best side, establishing your market position, and telling people exactly who you are and who youre for.
Youll begin this course by defining useful research sources and types. Then, explore how to use research to identify and segment your marketand scoop your competitors place in it. Finally, youll learn to use your hard-won insights to thrive in the market youve chosen.
This course teaches you what email marketing is, why its critical, and how its done. We begin with strategies for creating an email marketing campaign, segmenting your audience, and using email automation. Then, well tackle how to write and design engaging emails, avoid spam filters, and analyze results.
In this course, youll learn what image optimization is and why its worth the effort. Then, youll get six must-know tips for taking your image optimization to the next level.
In this fundamentals course, youll learn more about what product marketing is, why its important, and how to start developing your product marketing strategy. Youll also explore the four phases of the product life cycle and how to find product-market fit.
In this quick guide, youll explore the five components of an effective go-to-market strategy. Youll also learn tips for pricing products and driving adoption with consumers.
In this course, youll learn about the role and anatomy of product pages. Youll also gain tips for designing product pages and writing product descriptions that convert. Click on the first lesson belowor the Start Course button abovewhen youre ready to begin.
This course is an introductory guide to utilizing your website to attract and retain customers. It covers essential site components, good design, maximizing conversions, and landing page use and design to get your website in peak condition.
This course will give you a broad overview of what marketing analytics is and how it can benefit your team. Youll also get tips and tricks for making the most out of your data.
In this course, well solve that dilemmabeginning with defining what marketing is and what makes something marketable. Well then cover four key marketing elements and how to create a marketing plan. Youll learn to assess where you are and where you want to go, and to identify your marketing audience. Finally, actionable takeaways will help you select marketing tactics and choose analytics to track your results.
This course takes you deeper into strategy, engagement, and the best metrics to measure your success. For a review of social media marketing terms, tools, and other basics, navigate back to the library and search for part one: Social Media Marketing 101.
In this course, well pinpoint the factors that create a smooth content marketing ecosystem. First, youll learn how to build a strong, cohesive content marketing strategy. Then, youll get tips to ensure that your content doesnt fall flat.
This is the first in a two-part series. In part one, youll review social media marketing terms, tools, and other basics. The second course, Social Media Marketing 201, takes you deeper into strategy, engagement, and metrics to measure your success.
In this course, youll learn what prospecting is and how to use it to target the right people and foster productive relationships. Then, youll learn to connect with potential buyers through winning techniques like cold calling, warm calling, and social sellingall while watching out for the competition.
Well explore these questions and more in this course on paid advertising. In it, youll learn what paid advertising is and why its beneficial. Then, youll learn about the different types of paid advertising and how they fit into a comprehensive marketing strategy.
In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.
In this course, you'll learn the fundamentals of project management, including how to schedule project activities, how to communicate schedules and deadlines effectively, and how to report on the status of projects.
you will learn a four-step process to help you have that difficult conversation. Youll also learn what to do before, during, and after your discussion to confidently engage your teammates, reach a place of mutual understanding, and overcome issues in the workplace.
In this course, youll discover the real reason many of us are prone to procrastination. Youll also learn how to break the cycle of procrastination and reclaim your productivity.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you dont agree with the feedback, questions to solicit feedback thats more helpful to you, and how to keep communication lines open for receiving feedback in the future. Youll also learn how to seek more feedback from your manager or peers.
This course will help you determine when to bring issues to your boss. In addition, youll learn the best ways to get the help you need when you do escalate an issue.
In this course, youll first learn about the differences between a fixed mindset versus a growth mindset. Youll then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindsetand expand your possibilities.
In this course, youll learn what feedback is, why its valuable, and how to overcome the fear of giving it. Youll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions.
This course guides you on how to work through conflict with coworkers to achieve positive outcomes. Youll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or youre dealing with an abusive coworker.
In this course, youll first learn what effective time management isand how it helps you juggle competing responsibilities and interests. Then, youll learn how to track, analyze, prioritize, and schedule your time so that you can maximize each day.
In this course, youll learn to tackle complex, long-term decisions with conclusions from Johnsons bookincluding how to map your options, predict outcomes, and consider your values before making final choices.
In this course, youll learn quick self-checks to improve your business writing.
In this course, you'll learn how to navigate some of the most commonfrom dealing with difficult people to overcoming your own mistakes.
In this course, youll learn how being a better teammate and employee can help you foster better working relationships with your coworkers and boss. Youll also analyze the role you play in strengtheningor weakeningyour workplace relationships with the help of some dos and donts. Youll also learn how to repair a relationship thats been damaged.
this course will help you identify problematic habits that disrupt your focus.
In this course, you'll learn four communication styles, how to identify each, and how to adapt your own communication approach.
In this course, youll learn five steps to take after making a workplace mistake, along with four tips to handle the aftermath. By taking responsibility for your mistakes and acting quickly, you can repair the damage, rebuild your reputation, and walk away with a valuable life lesson.
In this course, youll hear how Konnikova used what she learned playing poker to minimize uncertainty, manage risk, and harness the fickle power of luck. Youll also discover how understanding common poker elements like tilting and folding can help you develop your own healthy decision-making skills.
In this course, youll learn how to map your career development plan, track progress with your manager, and add value to your role. Youll also discover how to assess your goals, improve your personal brand, andwhen youre readyget the raise or job move youve been working toward.
In this course, youll learn what project frameworks are and how they benefit project managers. Youll also explore specific types of frameworks that are popular in the field. Finally, youll learn how to choose the right frameworks for your projects. By the end of the course, youll have a better idea of which frameworks can boost your teams productivity.
In this course, youll learn scheduling basics and discover how to develop an effective project schedule. Youll also explore specific techniques and strategies you can use to improve your scheduling skills.
In this course, youll explore strategies project managers use to improve communication. These range from individual methods to team-wide efforts that will elevate your teams ability to share information. By the final lesson, youll be ready to develop effective communication plans for your projects.
In this course, youll learn how to develop and implement project reporting. Youll also discover how to create effective plans, control progress, and even foresee possible challenges. And by the end of the course, youll understand how savvy reporting can elevate the work you and your team do.
This course will give you a solid understanding of change management for project managers. After a brief overview of what the change management process looks like, youll learn how to analyze impact and earn support from your team. By the end, youll have a better understanding of how to implement project changes.
In this course, youll explore the five most common mistakes that plague project managementand learn ways to counter each. Then youll discover ways to solicit valuable feedback to hone your skills. Finally, youll learn how a mindset of continuous improvement benefits both your individual work experience and your teams success.
In this course, youll learn a five-step approach to overcoming problems.
In this course, youll learn to recognize emotions and confront why losing your job hurts. Then, well reveal the top unemployment dos and donts for getting yourself back on the career track.
In this course, youll learn the fundamentals of business writing. First, youll learn how to define your writing goals, analyze your audience, and choose the best medium for your message. Youll then explore techniques for structuring your writingand editing and proofreading your work. Finally, take your writing style to the next level with tips to ensure that its clear, concise, and courteous.
In this course, youll start with a five-step problem-solving process anyone can use. Then, youll learn some strategies and behaviors to make problem-solving easier. Finally, youll get tips for rising above challenges and barriers that will inevitably come your way.
In this course, youll learn how to thrive as a remote worker with four expert strategies for overcoming typical challenges. Click on the first lesson belowor the Start Course button abovewhen youre ready to begin.
In this course, youll explore the answers to these questions by learning the art of managing upmaking your employee-supervisor relationship the best and most effective it can be.
This guide will help. Start by learning strategies to make your first weeks on the job a success. Then, get tips to build a strong network that will help you today and in the future. Finally, complete the course with some practical tips to move from newbie to rising star as you work to grow your skills and career.
Youll get the real-world tips and practice you need to knock peer training out of the park.
youll learn the basics of professional behavior at work with examples of dos and donts in real-world scenarios. Then, youll learn the fundamentals of professional communication, whether through emails, phone calls, or other formal and informal situations. When finished, youll understand how to build professionalism into every aspect of your job.
In this course, youll learn the fundamentals of leading through change. Youll explore strategies to empower and engage your employees during a time of transition, and discover how to solve common challenges that teams experience when facing a change.
In this course, youll learn to think more critically about how youre using your attention, identify the biggest distractions, and pick up simple tricks to eliminate anything that wastes time.
In this course, well focus on sharpening problem-solving skills to help you deal with challenges big and small. Whether youre new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. Well cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centered approach to solving complicated problems.
In this course, youll learn how. First, well uncover what change management is and why a model can streamline your success. Then, well explore the basics of five foundational models and how they work.
In this course, youll first learn what empathy is and why its an essential business skill. Then, youll uncover how to communicate with empathy and overcome roadblocks. Finally, youll work on strategies to help you build empathy.
In this course, youll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.
In this course, youll explore the fundamentals of project management, including what a project manager does, what skills are necessary to the role, and how to optimize a teams potential. Youll also learn how to develop plans for a successful project and what you should do once the project is complete. By the end of the course, youll understand how to get started with project management.
In this course, youll learn to define the scope for specific projects. Then, each subsequent lesson will cover an additional aspect of scope management. Youll also get valuable strategies you can use when the scope youve defined spins out of control.
In this course, well review the differences, competencies, and use cases for persuasion and negotiation. Youll also learn common types and tactics. Finally, well look at common mistakes to avoid when trying to influence others, and learn five steps critical to improving your negotiation and persuasion skills.
In this course, youll learn some tricks and techniques to improve your writing, avoid common mistakes, structure your message, and target communication to your audience.
In this course, youll learn to do just that by mastering the basics of change management.
Youll learn why networking is so powerfuland how to impress others as you nurture your web of professional contacts.
In this course, youll learn how to make a great first impression and have an amazing conversation. Plus, youll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others.
In this course, youll learn how to create and deliver winning business presentations. First, youll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, youll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, youll learn how to deal with difficult questions from your audience.
In this course, youll first discover what mentoring is and how a great mentor can vault your career to the next level. Youll then learn how to find a mentor and adopt the attitudes and behaviors you need to be a model mentee.
Learn more about Amelia's life and amazing achievements, her final journey, and some possible explanations for her mysterious disappearance.
This course will help you identify your professional strengths, interests, and values. What are you good at? Leveraging your strengths boosts self-confidence and performance. What tasks do you enjoy? Following your interests makes work feel fun and engaging. Finally, whats important to you? Practicing your core values infuses work with a greater sense of purpose.
In this course, youll learn how to overcome your fear of failure and take positive risks, pursuing your greatest ambitions. First, explore how catastrophic thinking, shame, and other underlying factors contribute to the fear of failure. Youll then learn how to reframe your thinking and position failure as a valuable growth opportunity. When all else fails, discover how taking actionregardless of how you feelcan build confidence and lessen the fear of unknown outcomes.
In this course, youll work through every step of the application process. First, youll explore tips to find opportunities that align with your skills and passions. Next, youll learn how to write a compelling resume and cover letter. Finally, youll perfect the art of interviewing to seal the deal and land a competitive job offer.
This course will give you core strategies to tackle that problem. First, youll learn the basic principles of time management, along with some symptoms that could uncover poor uses of time. Then, youll discover how to track and analyze your time to boost productivity. Finally, youll get seven tips to start managing your time more effectively.
In this course, youll learn why scheduling is such a valuable skill set and how to create a schedule that works for younot the other way around. Youll also take away tips for prioritizing tasks and learn how to minimize procrastination so that you can actually stick to your schedule.
This course will help you understand what causes lateness by introducing four personality types, along with tailored tips to overcome lateness for each type. Learn your unique strengths and weaknesses so you can apply them to your best advantage.
In this course, youll learn what AI isand isntand what its current limitations are. Youll also discover how the collaboration between AI and human intelligence can lead to new, exciting innovations.
In this course, youll first uncover what work is, why we work, and the role of skills development in our success. Then, youll examine common misconceptions about competition, scarcity, and hierarchy. Finally, youll learn how agriculture, community, and prosperity influence our approach to work.
In this course, youll learn the four primary causes of low motivation, along with specific strategies to overcome each.
In this course, youll learn how to overcome five challenges most professionals face. First, youll confront fear of failure, step outside of your comfort zone, and embrace positive risks. Second, youll learn about impostor syndrome and how to squash self-doubt. From there, youll explore tips to get noticed by your boss and colleagues for exceptional work. Finally, the last two lessons cover how to bounce back from a big mistake and stay productive when youre unmotivated.
This course examines the relationship between contribution and compensation. In it, youll learn the 4 Ps for increasing your contributions at work, along with some tips on how to be a culture add instead of a culture cost. Youll also explore best practices to ensure that your efforts are recognizedand rewarded.
In this course, youll discover what it means to have visibility at workand how increasing it can advance your career. Youll also learn about three of the biggest obstacles to workplace visibility, along with tips to overcome them and get recognized by your boss and peers.
In this course, youll learn why the process of setting your goals is just as important as choosing targets that truly matter. Youll also learn how to set goals that accurately reflect your purpose and find tools you can use to track your progress. In the end, youll walk away with a stronger sense of alignment between your vision and the daily habits that will help you conquer your goals in the long run.
In this course, youll learn about behavioral change and explore strategies you can use to achieve your own goals. Youll also discover what keeps us from changing and how we can overcome these typical barriers to change.
This course walks you through the entire process from start to finish. Youll learn more signs that its time to find a new job, how to conduct an effective job search, and how to know if remote work is right for you. Youll also get a primer on writing a killer cover letter and resume to score that coveted interview. Then, youll explore tips and tricks for interview preparation and strategies for nailing even the most challenging interview questions.
In this course, youll learn her proven methods for changing your circumstances and mindset to maximize self-motivation.
In this course, Heath will guide you through tips and strategies for communicating numbers more effectively. Hell also reveal some fascinating facts about how the human brain processes numbers.
In his book The Power of Regret, Daniel Pink argues that processing these core regrets can help us move past them and even use them to our advantage. To Pink, regrets arent something to avoidtheyre tools that can give us insight, direction, and motivation. In this course, youll learn how to face your regrets and use them to gain more fulfilling life experiences.
In this course, well break down eight big ideas from Barkers book, uncovering how to understand people better, improve friendships, reignite romance, and escape loneliness.
In their book, Rogers and Ogas offer new insights about how our brains interact with musicand how you can tap into the science of listening to find your musical sweet spots.
This course answers these pressing questions, giving you a better understanding of the role your credit score plays in financial wellness. First, youll discover how to check your score and interpret the results. Then youll learn simple tips to take control of your credit todayopening your financial opportunities for tomorrow.
In this course, youll learn to tackle complex, long-term decisions with conclusions from Johnsons bookincluding how to map your options, predict outcomes, and consider your values before making final choices.
In this course, youll learn strategies for improving listening skills. First, youll discover how our brains respond when were engaged in conversation. Youll then get best practices for effective listening, including creating the right environment, engaging curiosity, supportingrather than shiftingthe conversation, and embracing silence.
In this course, youll learn why Epstein believes generalists have a competitive advantage over those who specialize early. First, youll find out why head starts are overrated, when switching careers is a smart idea, and how a breadth of skills and experiences uniquely prepares you for an increasingly wicked world. Youll then explore how to broaden your range to boost cognitive flexibility and analogical thinking, allowing you to solve problems across fields. Finally, youll discover the benefits of ditching long-term plans or old tools to pick up something new.
In this course, youll uncover the secret role that timing plays in our work and daily lives. First, youll explore evidence-based tips for effectively organizing tasks, scheduling the perfect nap, and exercising during the best part of the day to reach your fitness goals. Next, youll learn how to use beginnings, midpoints, and endings to maximize momentum on work projects or personal pursuits. Finally, youll gain best practices for synchronizing with groups and improving collaboration.
In this course, you'll uncover Wood's knowledge about the complex processes behind habits and dive into the three bases for habit formation: context, repetition, and reward. You'll gain a toolkit for how to break unwanted habits and create new, desired ones. And you'll learn how to form and stick with habits that work with you, not against you.
In this course, youll learn what science tells us about the nature of groups and organizations, what happens as they evolve, and how to cultivate innovative ideas that change the world.
First, youll glimpse inside Woods personal story and how it impacted his approach to engaging with opposing viewpoints. Then, youll learn strategies to use before, during, and after challenging conversations to promote deeper understanding and productive dialogue.
In this course, youll learn what AI isand isntand what its current limitations are. Youll also discover how the collaboration between AI and human intelligence can lead to new, exciting innovations.
In this course, youll gain a new perspective on the relationship between your personal life and your professional life. Youll also explore different ways to create a healthier, more productive balance that improves your quality of life.
In this course, youll hear how Konnikova used what she learned playing poker to minimize uncertainty, manage risk, and harness the fickle power of luck. Youll also discover how understanding common poker elements like tilting and folding can help you develop your own healthy decision-making skills.
In this course, youll learn what Timms and Heimans mean by new power and how you can harness its principles to turn a strategy into a movement. Youll explore what new power leadership looks like and how this concept is already creating significant social and economic change.
In this course, youll learn to go after what you wantno matter who you are or where youre fromwith techniques from Archambeaus book. Youll learn to confront impostor syndrome, prepare for opportunities, and develop self-assurance. Well tackle building a reputation, growing your network, and integrating your passions and responsibilities. Finally, youll learn to focus on what matters, practice self-care, find mentors, and advocate for what you want.
In this course, youll first uncover what work is, why we work, and the role of skills development in our success. Then, youll examine common misconceptions about competition, scarcity, and hierarchy. Finally, youll learn how agriculture, community, and prosperity influence our approach to work.
In it, youll explore mind-expanding answers to questions about human nature. For example: Why do we have a brain? How does it work? What separates the human brain from other species brains? And what factors impact our brain development and activity?
In this course, youll find out why some conflict keeps us from moving forward. Youll also learn about the systems and people that thrive on unhealthy conflict. And youll discover techniques to avoid getting trapped.
In this course, youll learn the answer to these questions while exploring scientific findings that support humanitys goodness. Youll then dismantle the entrenched beliefs that keep us from trusting one another and imagining a better future.
In this course, learn the reasoning behind Pauls persuasive findings and discover practical strategies for improving your cognition with three outside-the-brain resources: your body, surroundings, and relationships.
In this course, youll learn about behavioral change and explore strategies you can use to achieve your own goals. Youll also discover what keeps us from changing and how we can overcome these typical barriers to change.
In this course, youll learn about the psychological biases that trap us in old ways of thinking, along with tips to overcome them. Youll also explore simple strategies to expand your skills, and become a more dynamic learner who excels in the modern world.
In this course, youll learn why a meaningful existence is about more than just increasing pleasure and avoiding pain. Youll discover why seeking out the right kind of struggle and unpleasantness might be the key to a full and healthy life.
This course provides a guide to effective meetingsfrom both the meeting facilitators and participants perspective.
In this course, youll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.
In this course, youll learn the three key principles behind every great culture: safety, vulnerability, and purpose. Youll also hear real-life examples for each tip you gain, and learn how to identify the type of culture thats right for you.
In this course, youll learn what science tells us about the nature of groups and organizations, what happens as they evolve, and how to cultivate innovative ideas that change the world.
In this course, youll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.
In this course, youll learn some common culture types, and how to objectively assess your own culture. Youll also discover how to overhaul a toxic team culture in favor of a positive one that leverages individuals' strengths.
In this course, youll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.
In this course, youll learn to give feedback effectively and continually. Youll cover how to improve poor performance, challenge top performers, and meaningfully engage managers. Youll also take away tips to continually improve performance and results for management, team, and company.
This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. Youll learn to improve collaboration by finding a style that resonates and learning what makes your colleagues tick.
This course helps managers transition from in-person to virtual workspaces. Overhaul your management toolkit with targeted techniques for hiring, increasing accountability, improving communication, and keeping remote workers connected.
In this course, youll learn four common challenges remote teams face, along with best practices to overcome each.
In this course, youll first learn what a leadership style is. Then, youll discover five common leadership styles. Finally, youll determine how to choose among and implement your chosen styleor styles.
In this course, youll learn common sources of discord and some typical responses to it. Youll also discover techniques to resolve conflict, address anger, and stop abusive behavior.
In this course, youll find a complete guide to mentoring others. That includes learning who a mentor is and what they do, qualities to look for in an ideal mentee, how to lead productive mentoring sessions, and the dos and donts of becoming an effective mentor. Youll also learn five common challenges in a mentoring relationship along with strategies to overcome each.
In this course, well explore good reasons for termination, and initial steps to take to mitigate legal risk and develop a smooth transition plan. Finally, youll learn how to best deliver the dreaded news and maintain workplace morale afterward.
In this course, youll learn what Timms and Heimans mean by new power and how you can harness its principles to turn a strategy into a movement. Youll explore what new power leadership looks like and how this concept is already creating significant social and economic change.
This course will help. You'll learn to prepare for, and potentially prevent, crises before they occur. And, if disaster does strike, you'll get tools to help you respond and recover.
In this course, youll learn strategies for developing these traits and habits in your teamincluding the expert advice of bestselling author Mollie West Duffy. First, youll explore what resilience is and why it gives teams a competitive advantage. Second, youll discover how building psychological safety and creating a culture of continuous improvement encourages innovation and responsible risk-taking. Finally, youll see the role work relationships and self-care play in fostering resilience.
In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.
In this course, discover what leadership is and the qualities necessary to be a great leader. Then, learn how to engage and motivate employees in a way that aligns with the companys vision. Finally, explore five key practices that will make you a better leader.
In this course, youll learn why ethics matter in business and how to create a conscientious culture. Then youll get practical tips to help you guide and interact with employees ethically.
Youll learn how to take your team through four development stagesfrom first meeting to a well-oiled performance machine. Also, discover how to smooth over differences and harness team members strengths. By stage four, youll understand how the process inspires competent and committed achievement.
In this course, youll learn the fundamentals of problem prevention, detection, and resolution. Youll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers.
In this course, well walk you through the essentials of transitioning to remote work, including key guidance for managers and employees.
In this course, youll review types of motivation. Youll also understand the unique forces that motivate individualsand use that knowledge to everyones advantage.
In this course, youll learn how to talk to employees about their values and goals, identify gaps in your teams skills, and training techniques for different types of employees. Youll also review meeting and coaching methods to develop your employees.
This guide will help you transition seamlessly from employee to manager. First, youll learn about your new responsibilities and key differences between employee and manager roles. Youll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, youll examine a few common challenges new managers face and how to overcome them.
In this course, youll uncover what it means to be a great CEO. First, youll learn the four behaviors that outstanding leaders use to drive themselvesand their organizationsforward. Next, youll explore three stages to becoming a CEO, plus strategies for accelerating your progress. Finally, youll discover common mistakes leaders make when building a team and how to avoid them.
In this course, youll learn what a change management model is and how popular models help companies streamline the change process. Then, well dive into the details, exploring five popular models and how they work.
In this course, youll find out what change communication entailsdiscovering its basic principles and learning how to put together a communication strategy. Then, youll get tips for cultivating better employee buy-in so that all employees are on board as your business takes the next step in its evolution.
In this course, youll first unpack what emotional intelligence is. Then youll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
In his book, Good Arguments, Seo explains the principles of formal debate and how we can apply them in real life. He makes the case that disagreements can unite usprovided we choose debates wisely and participate well.
In this course, youll first learn how to prepare for and effectively conduct a feedback meeting. Youll then discover what to do when an employee reacts poorly and how
In this course, learn what constitutes confidential data, why its important to keep it safe, and essential security best practices that include both cyberspace and physical facilities.
This course provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks. By becoming aware of these dangers, youre less likely to fall victim to various forms of manipulation.
In this short course, youll learn strategies to protect yourself online and get tips to block incoming threats. Finally, youll review how to act fast to minimize damage if a security breach occurs.
In this course, youll learn exactly what youre dealing with in a phishing attack, as well as how to spot one. Most importantly, youll pick up immediately applicable tips to prevent theft and stop attackers in their tracks.
In this course, youll learn everything you need to know to get your business and content in front of as many eyes as possible by improving your search rankings and visibility. Youll start with the basics, like keyword research and selection. Then, youll move on to more in-depth topics, such as technical optimization practices and how to optimize your content.
This course gives you the tools and training you need to drive your professional development. Youll learn how to conduct a self-assessment, choose a path that best aligns with your needs, and explore various career moves and growth opportunities. Then, youll learn how to set attainable career goals, create a specialized plan, and put that plan into action with your manager.
In this course, you'll learn the role of human resources, along with whenand when notto seek help with an issue. You'll also get four best practices for approaching HR.
Youll learn about the three forms of workplace integrity and see real-world examples of it in action. Youll also uncover four steps to align your values and actions and become a professional that others trust, admire, and respect.
In this course, youll learn how to conduct exceptional job interviewsfrom preparation to follow-up. Learn about your role as the interviewer, steps you should take to prepare, and how to ask strong interview questions. Youll also explore tips for creating a fair and positive interview experience for candidates, including how to avoid discrimination and reduce interviewer bias. At the end of the course, you can practice these skills in a mock interview scenario.
In this course, youll learn about the five functions that form the basis of an HR operation, gaining a solid understanding of how HR professionals remain at the center of an organization by serving its people. Then, youll secure strong foundational knowledge that will help you empower others.
This course explores seven interview types and when its best to use them. Youll learn how to use these interview styles to streamline your hiring processquickly and effectively moving the strongest candidates from resume submission to start date.
In this course, youll learn what business ethics are and why theyre important. Then, youll get seven principles to guide your ethical behavior at work. Finally, youll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.
This content is intended for informational purposes only. It should not be considered a substitute for insurance advice from a professional. Users should consult with their human resources (HR) department or other experts for specific situations.
In this course, youll learn what a respectful workplace looks like, how to recognize harassment and discrimination, and what laws are in place to safeguard the workplace. Well then dig into the specifics of sexual harassment, including how to prevent and respond to inappropriate behavior as both an employee and a manager.
In this course, youll learn all the stages of talent managementfrom recruiting to transition. Youll also discover ways to connect and develop relationships that benefit both the business and the talent you hire.
So, what is loneliness? Why do we feel lonely? And what can you do to combat loneliness? In this course, youll learn the answers to these questions along with evidence-based tips for building a more connected life and world.
In this course, youll learn strategies for optimal aging. First, youll explore the impact of personality on aging, along with how to improve your outlook. Then, Levitin reveals best practices for eating, exercising, and sleeping, including how to optimize your time each day. Finally, youll discover the benefits of staying engaged at work and with people in your later years.
In this course, youll learn why limits are an illusion and how to stretch through yours with techniques from Hutchinsons book.
In this course, youll learn the basics of managing stress. First, youll discover what stress is and how your body responds to it. Then, youll learn common stress triggers and how to manage them.
In this course, youll learn what separates eustress from its damaging counterpart, distress. Youll also gain strategies for increasing the good vs. bad stress in your life.
In this course, youll learn to tame stress by first understanding the difference between healthy and unhealthy coping strategies. Then, youll learn seven effective techniques that can help you relieve stress and regain control.
In this course, youll learn what burnout is and how it negatively impacts your health and performance. Youll also learn how to spot the warning signs of burnout and reverse its effects.
In this course, youll explore five common reactions to change and identify your emotions. From there, youll learn four strategies to embrace change, roll with the punches, and focus on the things within your control. While you cant always predict or prevent change, you can manage your response.
In this course, youll gain a new perspective on the relationship between your personal life and your professional life. Youll also explore different ways to create a healthier, more productive balance that improves your quality of life.
In this course, youll learn to lower the volume on the tyrannical inner critic and harness the true power of your inner voice.
This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. Youll be able to evaluate your work and lifestyle to identify opportunities for healing. Youll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, youll have a clearer understanding of how these forces affect youand what you can do about it.
In this course, well guide you through each step of the creation process to equip you with all the necessary tools for a successful employee wellness program. By the end, youll walk away with a solid grasp of the strategies behind a comprehensive approach to workplace well-beingand why they work.
In this course, Vedantam explores his observations on delusion from various perspectives and disciplines, including medicine, psychology, and economics. Self-deception does have benefitsin our relationships, the groups to which we belong, and even to our longevity.
May is Mental Health Awareness Month, a perfect time to prioritize your mental health by committing to a 5-day challenge. Each day explores a different facet of mental health and contains a simple exercise for putting it into practice. In less than 15 minutes a day, you can improve your emotional well-being.This course is for educational purposes only and should not be substituted for professional medical advice.
In this course, youll learn to define impostor syndrome and determine whether its something youre experiencing. Then, youll learn how impostor syndrome holds you back as well as six strategies to face your insecurities head-on.
First, youll glimpse inside Woods personal story and how it impacted his approach to engaging with opposing viewpoints. Then, youll learn strategies to use before, during, and after challenging conversations to promote deeper understanding and productive dialogue.
In this course, youll gain a deeper understanding of how bias has come to shape so much of what we think and believedespite our conscious awareness or deliberate intentions. More importantly, youll learn how to interrupt and transform biased behavior with a single step.
In this course, we'll take a look at some of those differences and how to interact with people who are on the opposite side of the cultural spectrum.
In this course, well first define whats meant by diversity, inclusion, and belonging. Youll then learn how to attract and retain diverse talent through belonging moments, allyship, and ongoing quantification.
First, youll learn how to answer the call for change, research an issue, and set goals. Then, youll get specific strategies for driving social change, both individually and through collective action.
In this course, youll discover how unconscious bias can lead to accidental discrimination and homogenous talent pools. Then, youll explore the problems that unconscious bias can cause in recruiting and talent managementand get practical tips to address bias.
In this course, youll look at the brain functions that cause bias, and the real and harmful consequences of even unintentional biasincluding messages from bestselling author and psychologist Dr. Jennifer Eberhardt. Youll also learn about common bias types. Finally, youll get strategies to break out of these mental habits and enjoy a more productive, engaging workplace and community.
In this course, youll learn more about what it means to be an ally and what characteristics an ally embodies. Then, youll learn about five ally roles you can take on the next time you spot injustice.
This is the second in a two-part series. The first course reviews the origins and history behind Pride Month. This second course contains practical advice for organizations and individuals who want to live out inclusive values and remain committed to advocacy year-round.
Decades of oppression of the LGBTQ+ community, cultural shifts in the 1960s, and good troublemaking led to that fateful night at Stonewall. Youll learn how the events on June 28 became a catalyst for change and a symbol for LGBTQ+ rights that evolved into todays Pride festivals and marches. This course explores the key events and personalities in the United States that ultimately shaped a global movement.
Throughout this course, well address these questions and more. Well start by examining the history of the Black experience. Then, well learn about a few of the many contributions that Black people have made to society through excellence and innovation in science, the arts, law and politics, sports, and more. Finally, well offer additional educational resources so you can continue this important journey into the past, present, and future of the United States.
In this course, youll get a quick overview of AAPI history in the United States. Youll also learn what the term AAPI meansand see why some people prefer other terms. Then, youll explore ways to honor this month, including learning about AAPI contributions in STEM, the arts, politics and community, and sports
Throughout this course, well answer those questions by unraveling the complex story behind womens history in the United States. And we wont shy away from covering the hard topics, including how this observance sometimes misses the mark by tokenizing and alienating the very women it claims to celebrate.
This course will introduce you to diversity, equity, and inclusion (DEI). By the time youve finished this course, youll be better equipped to understand the importance of DEI and take action to support diversity initiatives in the workplace.
In this course, youre invited to learn more about the history behind the celebration, including how it got started, who we celebrate, and why. You can then explore a few of the many ways to participatesuch as learning about the cultural and individual contributions of Hispanic Americans in food, art, sports, STEM, and more.
In this course, youll learn how the stories we tell ourselves impact our well-being. Youll discover the power of the narratives we tell as individuals, within social groups, and through institutions, and youll explore ways to counter these narratives through specific examples and exercises. By the end of this course, you will know how to: Create space for diverse perspectives and critique current power structures, Navigate the ambiguity and complexity that come with multiple perspectives., Take action to promote equity and justice.
In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills. Let's get started!